Welcome to Flower Delivery Kings Cross. These Terms and Conditions govern the use of our website and the services we provide for online flower delivery in Kings Cross and the surrounding areas. Throughout this document, the terms "we," "us," and "our" refer to Flower Delivery Kings Cross, and "you" or "customer" refers to the person placing orders via our site. By using our website and placing an order, you agree to be bound by these Terms and Conditions. If you do not accept these terms, please do not use our services.
These Terms and Conditions apply to all online flower delivery orders placed for delivery within Kings Cross and surrounding areas. Our website enables you to browse, select, and purchase fresh flowers for delivery to your chosen address within our service area. Please ensure you have read and understood these terms before submitting your order.
To place an order for flower delivery in Kings Cross, you must follow the steps outlined on our website:
It is your responsibility to ensure all information is accurate and complete. We accept no liability for failed delivery due to incorrect or incomplete information supplied at checkout.
All products are subject to availability. If, for any reason, an item is not available at the time of your order, we reserve the right to substitute it with a product of equal or greater value and similar style. We make every effort to maintain the integrity and high standards of our arrangements, always keeping your satisfaction as our priority. If you have specific preferences or restrictions, please indicate them during the order process; we will endeavor to accommodate your request where possible.
All prices for products and delivery are displayed in GBP and include VAT at the applicable UK rate. While we strive to ensure prices are up to date and displayed correctly, an error may occasionally occur. In the unlikely event of a pricing error, you will have the option to confirm your order at the correct price or cancel it. No contract will exist until we have accepted your order and sent confirmation.
Payment for all flowers and delivery services must be made in full at the time of ordering online. We accept most major credit and debit cards and may offer additional secure payment options at our discretion. Payment is processed via our secure online payment gateway, ensuring your payment information is encrypted and confidential. Orders are not deemed accepted until payment has cleared and we have issued an email confirmation.
We offer flower delivery services throughout Kings Cross and nearby areas. Our standard delivery times and charges are outlined on our website and may vary according to location and date.
It is your responsibility to ensure the delivery details provided are correct. We cannot be held responsible for failed deliveries due to incorrect or incomplete information.
If you wish to amend or cancel your flower delivery order, please contact us as soon as possible. Cancellations and amendments are only accepted before your order has been prepared or dispatched. Once flowers have been arranged or sent out for delivery, we may not be able to cancel or change your order, and you may still be charged in full.
For same-day flower deliveries, amendments and cancellations may not be possible due to the speed of processing.
Due to the perishable nature of our products, we do not ordinarily accept returns, except where required by law. If you are dissatisfied with the quality of your delivery or believe there has been an error with your order, please contact us within 24 hours of delivery. We may request photographs of the delivered flowers to assess the issue and determine the appropriate resolution, which may be a replacement or partial/full refund at our discretion.
We are committed to providing a high standard of customer service. If you have a complaint or are not satisfied with your experience, please contact us, and we will endeavor to resolve the matter promptly and fairly.
Our total liability to you for any loss or damage arising out of or in connection with the supply of our products and services shall not exceed the total amount paid for your order. To the fullest extent permitted by law, we exclude all liability for indirect or consequential loss, loss of profit, goodwill, or business opportunity or any other loss or damages.
We cannot be held responsible for any delay or failure to deliver flowers due to circumstances beyond our reasonable control, including but not limited to severe weather, traffic disruption, industrial action, or acts of God.
All content provided on our website, including images, text, and other materials, remains the property of Flower Delivery Kings Cross. You may not reproduce, copy, distribute, or use any content from our website without our prior written consent.
Your privacy is important to us. We comply with all applicable UK data protection laws and only collect, store, and use your personal information as outlined in our Privacy Policy. By placing an order, you consent to the processing of your data for the fulfillment of your order and to communicate service-related information.
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. The latest version will always be available on our website, and your continued use of our services constitutes acceptance of any changes. Please check this page regularly to stay informed of any updates.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or the provision of our flower delivery services shall be subject to the exclusive jurisdiction of the English courts.
If any part of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, this will not affect the validity and enforceability of the remaining provisions. These terms constitute the entire agreement between you and Flower Delivery Kings Cross regarding the online sale and delivery of flowers and supersede any prior agreements or understandings.
If you have any questions or concerns about these Terms and Conditions, the order process, or our flower delivery service in Kings Cross, please refer to the contact details provided on our website under the 'Contact Us' section. Our customer service team is available to assist you.
These Terms and Conditions apply to all customers placing orders for online flower delivery in Kings Cross and surrounding areas. By confirming your order, you acknowledge acceptance of these terms. Thank you for choosing Flower Delivery Kings Cross. We look forward to serving you.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kings Cross, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kings Cross.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
