At Flower Delivery Kings Cross, we’re proud to serve both local households and businesses with the freshest flowers in Kings Cross and surrounding areas. As your trusted neighbourhood florist, we understand how important it is for your blooms to arrive looking beautiful and vibrant. That’s why we have crafted our Returns, Refunds & Complaints Policy to support our fresh flower guarantee and deliver peace of mind with every order.
Your flowers should arrive in perfect condition. If your bouquet or floral arrangement arrives damaged or significantly wilted, please notify us as soon as possible on the day of delivery. We kindly ask that you retain all packaging and take a clear photo of the flowers as they arrived. This helps our team quickly assess the issue and resolve it for you.
Whether you ordered for your home, workplace, or as a thoughtful gift, we want to ensure that every recipient experiences our high standards for quality and presentation.
All our flowers are sourced daily and expertly arranged to guarantee freshness. We promise a minimum freshness window of five days from the date of delivery, provided the arrangement is cared for according to our simple flower care tips. If your flowers show signs of significant wilting within this period and correct care has been followed, you may be eligible for a replacement or refund.
Your satisfaction is our top priority. If there is an issue with your order related to quality, freshness, or damage, we offer the following options:
In certain cases, we may offer a partial refund or store credit, depending on the nature of the issue and your preference. Each situation is handled individually to ensure you are satisfied.
We welcome all feedback and take complaints seriously as part of our commitment to continuous improvement. Should you have a concern, please contact us with the order details and a brief description of the issue. We aim to respond to complaints within one business day and resolve them as quickly as possible—always aiming for a fair and positive outcome for you.
As a local business, our reputation depends on your experience. We proudly deliver fresh flowers daily to Kings Cross homes and businesses, striving to exceed your expectations every time. When you choose Flower Delivery Kings Cross, you’re supporting a florist dedicated to quality, integrity, and your happiness with every bouquet.
If you have any questions about our returns, refunds, or complaints policies, please feel free to contact us. Your satisfaction with every fresh flower delivery is at the heart of our business.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
