Privacy Policy for Flower Delivery Kings Cross Orders

Name: CAPRI CALYPSO
Brand: Flower Delivery Kings Cross
Price: 65.00 GBP
Availability: InStock

Introduction

This Privacy Policy details how Flower Delivery Kings Cross collects, uses, stores, and shares your personal information in accordance with the UK General Data Protection Regulation (GDPR). This policy applies to all customers placing orders with Flower Delivery Kings Cross, from Kings Cross and surrounding districts. We are committed to ensuring that your privacy is protected when you interact with us either online, by phone, or in person.

What Data We Collect

When you place an order with Flower Delivery Kings Cross, we collect and process certain types of personal data. The categories of data we may collect include the following:

Contact Details: Your name, delivery address, billing address, and contact phone number.
Order Information: Details about the flowers and gifts ordered, delivery instructions, and recipient information.
Payment Information: Card details or payment transaction information (note: we do not store card numbers; they are processed securely by payment processors).
Communication Data: Correspondence you send to us, such as messages or feedback, and any customer service communications.
Technical Data: Information about how you use our website, such as IP address, browser type, and usage analytics (collected via cookies and similar technologies).

Lawful Basis for Processing Your Data

Flower Delivery Kings Cross only collects and processes your personal data where there is a lawful basis to do so, in compliance with Article 6 of the GDPR. The main lawful bases for processing customer data include:

Contractual Necessity: To fulfil your flower delivery order, process payments, and deliver products as per your request.
Legal Obligation: To comply with legal or regulatory requirements (such as tax laws and orders from authorities).
Legitimate Interests: To manage our business operations, improve customer services, and prevent fraud, provided that these interests are not overridden by your rights and freedoms.
Consent: In some cases, such as marketing communications or the use of certain cookies, we may rely on your explicit consent. You can withdraw your consent at any time.

How We Use Your Data

We use your personal information for the following purposes:

To process and deliver your orders, including updating you about delivery status.
For payment verification and fraud prevention.
To improve our products and services, including website enhancements and customer service training.
To communicate with you about your order or in response to an enquiry.
Where you have provided consent, to send promotional offers or updates about our products.

Data Retention

Flower Delivery Kings Cross will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. We regularly review the data we hold and securely delete or anonymise personal data that is no longer required. Data retention periods may vary based on regulatory or legal obligations but generally include:

Order and transaction information: Retained for up to 7 years to comply with accounting and tax regulations.
Marketing communications: Retained until you withdraw your consent or request removal.
Customer service correspondence: Retained for up to 2 years after resolution to manage any follow-up queries.

Data Processors and Third Parties

In order to provide our services, we may use third-party service providers who process your data on our behalf. These may include:

Payment processors to handle secure card payments and transaction verification.
Delivery partners for the distribution and delivery of orders.
IT service providers for hosting our website and managing technical infrastructure.
Customer support platforms to manage communications efficiently.

All third-party processors are selected carefully and are contractually required to protect your information and process it only on our instructions, in full compliance with the GDPR.

Your Rights Under GDPR

As a data subject, you have a number of rights under the GDPR that you can exercise regarding your personal information:

Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: If you believe your data is incorrect or incomplete, you can request corrections.
Right to Erasure: Also known as the “right to be forgotten”, you can ask us to delete your personal data under certain circumstances.
Right to Restrict Processing: You may request that we restrict the processing of your data where there are grounds to do so.
Right to Data Portability: You may request that your data be provided to you in a structured format or transferred to another service provider.
Right to Object: You have the right to object to the processing of your data in certain circumstances, including direct marketing.
Right to Withdraw Consent: Where processing is based on consent, you can withdraw your consent at any time.

Security Measures

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. These include secure servers, encryption of payment data, regular security reviews, and staff training on data protection best practices.

Updates to This Policy

This Privacy Policy may be updated from time to time to reflect legal, regulatory, or operational changes. We encourage customers to review this policy periodically so that they remain informed about how we protect their personal information.

Contact Us

If you have questions about this Privacy Policy or your data rights, please contact Flower Delivery Kings Cross through our official website or by mail. We are committed to addressing any requests or concerns you may have regarding your personal data.